Kris Manley
VP of IT Field, Logistics, and ProcurementKris Manley is Vice President of Field Services at Buchanan Technologies, where he leads the teams, processes, and service capabilities behind complex, large-scale technology deployments across distributed IT environments. With more than 15 years of IT services experience and over a decade at Buchanan, Kris brings a distinctive combination of technical expertise, customer insight, operational leadership, and strategic thinking to the role.
Kris’s path to leading Field Services is closely tied to the evolution of the practice itself. After beginning his career in hands-on field engineering, he moved into strategic account leadership, where he gained firsthand insight into what made field service engagements successful—and where processes, communication, and execution could be improved. As a trusted voice of the customer, Kris spent years bringing those insights back into Buchanan, helping refine processes and strengthen service delivery. Today, he applies that experience across the organization at scale.
Kris’s path to leading Field Services is closely tied to the evolution of the practice itself. After beginning his career in hands-on field engineering, he moved into strategic account leadership, where he gained firsthand insight into what made field service engagements successful—and where processes, communication, and execution could be improved. As a trusted voice of the customer, Kris spent years bringing those insights back into Buchanan, helping refine processes and strengthen service delivery. Today, he applies that experience across the organization at scale.
Highlights of Expertise
- Field Services Strategy & Operations
- Large-Scale Technology Rollouts & Deployments
- Depot Services & Logistics
- Asset & Technology Lifecycle Management
- IT Refreshes & Migration Programs
- ITIL Processes & Service Delivery
- Enterprise Account & Customer Experience Management
- Multi-Site & Nationwide Project Execution
- OEM & Multi-Vendor Coordination
- Strategic Planning & Process Improvement
Kris oversees Buchanan’s Field Services and Depot Services teams, along with asset management and technology lifecycle management capabilities. He leads complex initiatives requiring onsite support and brings experience managing enterprise relationships supporting more than 10,000 end users. His work spans automotive, logistics, higher education, pharmaceutical, and financial environments, giving him a broad understanding of the operational and technical demands across diverse industries.
Known for exceptional customer communication and a strategic approach to service delivery, Kris has built a reputation for translating complex requirements into practical, repeatable solutions. His technical roots give him the ability to see an engagement from every angle—from the customer’s business objectives and the design of the solution to the realities technicians encounter onsite.
As Vice President, Kris is focused on scaling Buchanan’s Field Services capabilities while preserving the responsiveness, accountability, and customer focus that have defined his career.
Known for exceptional customer communication and a strategic approach to service delivery, Kris has built a reputation for translating complex requirements into practical, repeatable solutions. His technical roots give him the ability to see an engagement from every angle—from the customer’s business objectives and the design of the solution to the realities technicians encounter onsite.
As Vice President, Kris is focused on scaling Buchanan’s Field Services capabilities while preserving the responsiveness, accountability, and customer focus that have defined his career.